Privacy Notice

Last updated: 29 August 2026

1. Who we are

Vue Solutions Ltd is a UK company providing consultancy, professional learning and related resources.

Website: https://vuesolutions.co.uk

Postal address: The Lansdowne Building, 2 Lansdowne Rd, Croydon, England CR9 2ER, United Kingdom

For privacy questions or requests, use the contact form at https://vuesolutions.co.uk/contact and mark your message “Privacy”.

2. What information we collect

The information we collect depends on how you interact with us. It may include:

• Contact information, such as your name and email address.
• Information you give us when you contact us, including the content of your enquiry and any organisation or role information you choose to provide.
• Briefing and mailing-list information, including your name, email address, signup source, subscription status and communication preferences.
• Purchase and learner information, such as your name, email address, billing or order information, course enrolment and information needed to provide access to learning resources or a private audio feed.
• Technical information generated when you use the website, such as IP address, browser and device information, referring page, pages visited, timestamps and basic security or diagnostic data.
• Analytics information about website use where you have consented to analytics technologies.

We do not ask for special category data (for example information about health, ethnicity, religion or sexual orientation) as part of our normal website or course processes. Please avoid sending sensitive personal information through our forms unless it is genuinely necessary.

We do not receive or store your full payment card details. Where payments are processed through Thinkific and Stripe, payment details are collected and handled by the relevant payment provider. We may receive transaction, billing and payment-status information needed to administer your purchase.

3. How we use your information and our lawful bases

UK data protection law requires us to have a lawful basis for using personal information. The table below explains the main ways we expect to use information through the Vue Solutions website and learning services.

Where we rely on legitimate interests, we consider whether our interest is necessary and proportionate and whether your rights and interests should take priority.

4. The free briefing and email marketing

If you enter your name and email address to request the free AI Governance & Leadership briefing, we use those details to send you the briefing you asked for. That delivery is separate from permission to send you broader marketing.

If you choose to join the Vue Solutions email list, we may use Loops to manage your subscription and send emails about Vue Solutions insights, learning products, services and relevant updates. We rely on your consent for marketing signups collected through the website.

You can unsubscribe from marketing at any time by using the unsubscribe link in an email or by contacting us. Unsubscribing from marketing does not prevent us from sending a message that is necessary to deliver something you requested, administer a purchase, provide learner access or respond to an enquiry.

We may keep a minimal suppression record after you unsubscribe so that we can respect your choice and avoid adding you back to marketing unintentionally.

5. Cookies and Google Analytics

Our website uses cookies and similar technologies. Some are necessary for the website, security and consent management. Non-essential analytics technologies are controlled through our cookie-consent tool.

We use Google Analytics 4 (GA4) to understand how people use the website. Analytics cookies or analytics storage are not enabled unless you give the relevant consent. Your consent choice is communicated to the analytics tools we use and can be changed through the cookie settings on the website.

Our separate Cookie Notice explains the categories of cookies and technologies in use, their purposes and how to change your preferences. The detailed cookie list will reflect the technologies actually present on the live site.

6. Purchases, Thinkific and Hello Audio

When you buy a Vue Solutions learning product, we use the information needed to process the order, provide access, communicate about the purchase and support your use of the product.

We use Thinkific for purchaser and learner account functionality and course or resource delivery. Stripe processes payment information through the purchasing flow where it is used by Thinkific. We use Hello Audio to provide private podcast delivery for paid learners.

These providers receive only the information reasonably needed for the service they provide. Their own systems may also generate account, access, security and technical records in connection with your use of those services.

7. Who we share information with

We do not sell your personal information. We use trusted technology and service providers to operate the website, communicate with you and deliver our products. Where a provider processes personal information on our behalf, we require appropriate contractual and data-protection safeguards.

We may also disclose personal information where required by law, to professional advisers where reasonably necessary, or in connection with a sale, restructuring or transfer of all or part of the business, subject to appropriate protections.

8. International transfers

Some of the technology providers we use operate in, or process information from, countries outside the United Kingdom. This can mean personal information is transferred internationally.

Where UK data-protection rules treat a transfer as restricted, we take steps to ensure that an appropriate transfer mechanism or safeguard applies. Depending on the provider and destination, this may include UK adequacy regulations or approved contractual safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

You can contact us if you would like more information about the safeguards relevant to your personal information.

9. How long we keep information

We keep personal information only for as long as we reasonably need it for the purpose for which it was collected, including to provide services, maintain appropriate business records, resolve disputes and meet legal, tax and accounting obligations.

10. How we protect information

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures include using reputable service providers, access controls and appropriate security practices.

No internet service can be guaranteed to be completely secure. If we become aware of a personal-data breach, we will assess it and take the steps required by applicable data-protection law.

11. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict how we use your information in certain circumstances.
• Object to certain uses of your information, including direct marketing.
• Receive personal information you provided to us in a portable format where the right to data portability applies.
• Withdraw consent at any time where we rely on consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.

You do not have to pay a fee to exercise these rights in most circumstances. We may need to ask for enough information to confirm your identity before acting on a request.

12. Automated decision-making

We do not use the personal information described in this notice to make solely automated decisions about you that produce legal or similarly significant effects.

13. Changes to this notice

We may update this Privacy Notice when our services, technology providers or legal obligations change. The latest version will always be published on this page and the date at the top will show when it was last updated.

14. Contact us and complain

If you have a question about this notice, want to exercise a data-protection right or have a concern about how we have used your personal information, please contact Vue Solutions Ltd through https://vuesolutions.co.uk/contact and mark your message “Privacy”, or write to:

You can also complain to the Information Commissioner’s Office (ICO): https://ico.org.uk.